running businessman with computer on fire

WordPress Help Desk

To ensure the speediest possible solution to your problem, please fill out the form below rather than sending an email or making a call. It sends to a special email address that notifies me immediately. In the event that I’m not personally available to help (backpacking in Mongolia, etc.) the form will redirect your message to someone who can help within one business day (but generally within the hour.)

Your Name (required)

Your Email (required)

Your Website (required)

Subject

What can I help you with?

Priority

I understand that I am requesting help desk services that will be billed at a rate of $50 an hour if I am beyond the 1-month window after site deployment, and if I do not subscribe to a Creekside Maintenance Plan for my site. (For any problem likely to take longer than an hour to resolve, you will receive an estimate prior to proceeding.)

Please click for acceptance of these terms.

Rest assured, someone will get back to you as soon as possible. In the meantime, feel comforted by this photo of a friendly female helpline operator with headphones. (We’re told it reduces symptoms of panic.)

Picture of friendly female helpline operator with headphones

Frequently Asked Questions

What is the difference between a page and a post in WordPress?

A very frequent question! And very ably answered here.

Why do I keep losing my changes?

There are several possible reasons for this, but the MOST COMMON reason new users run into trouble is that they are making edits, previewing the page, and then going back in to EDIT THE PREVIEW PAGE instead of the original. This creates a whole load of mess.

If you find yourself getting confused, don’t use the preview function. Simply make your changes, click update, then view the page or post. If you want to use the preview function, it is a good strategy to close all your browser tabs except the far left (the page you are editing) and one tab to the right of that – the preview. After you check the preview, go back to editing the content on the far left tab.

I just have a quick question. Can I please just call?

Here’s the thing: I love helping. I love my clients. I love helping my clients. And as my list of loves has grown (I am quite thankful, btw) I find that I can easily spend half my day answering quick questions (because helping makes me happy) but leaving little time for billable work, which is necessary for feeding the hamsters. Please use this form to save me from myself.